SHIPPING POLICY

Last Updated: 24-09-2026

Thank you for shopping with Farhan Stationers. We are committed to packing your stationery, art, and craft products carefully and delivering your order safely and efficiently.

This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from our online store.

1. Order Processing

Orders are generally processed within [1–3 business days] after successful order confirmation and payment, where applicable.

Orders placed on weekends or public holidays may be processed on the next business day.

During busy periods, sales, holidays, or promotional campaigns, processing may take longer than usual. If there is a significant delay, we will make reasonable efforts to notify you.

2. Delivery Areas

Farhan Stationers currently delivers to:

[Pakistan / selected areas within Pakistan / worldwide]

Delivery availability may depend on the destination, courier service, product type, and other logistical conditions.

If your location is not available for delivery at checkout, please contact us to confirm whether an alternative delivery arrangement is possible.

3. Shipping Charges

Shipping charges are calculated and displayed at checkout based on factors such as:

• Delivery location

• Order weight and/or size

• Shipping method

• Applicable courier charges

• Promotional or free-shipping offers

Any applicable shipping charges will be shown before you complete your order.

From time to time, Farhan Stationers may offer free shipping or discounted shipping promotions subject to the terms of the relevant offer.

4. Estimated Delivery Times

Estimated delivery times may vary depending on the destination and courier service.

Typical estimated delivery time:

Within [City]: [1–2 business days]
Other cities in Pakistan: [2–5 business days]
Remote areas: [3–7 business days]

These are estimates only and are not guaranteed delivery dates.

Delivery may take longer due to circumstances such as public holidays, weather conditions, courier delays, high order volumes, incorrect addresses, security checks, or other circumstances outside our reasonable control.

5. Courier Services

Orders may be delivered through third-party courier and logistics providers selected by Farhan Stationers.

Once an order has been handed over to the courier, delivery is subject to the courier's operational procedures and service conditions.

Where tracking is available, we may provide a tracking number or delivery update through the contact information provided with your order.

6. Order Tracking

If tracking is available for your shipment, tracking information may be sent to you by email, SMS, WhatsApp, or another available communication method.

Please allow some time for tracking information to become active after your order has been dispatched.

If you believe your shipment is delayed or the tracking information has not been updated for an extended period, please contact us at:

Email: [Business Email]
Phone/WhatsApp: [Phone Number]

Please include your order number when contacting us.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check your:

• Full name

• House/building number

• Street/area

• City

• Postal code

• Contact number

• Any relevant delivery instructions

Farhan Stationers is not responsible for delivery problems caused by an incorrect, incomplete, or outdated address provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible. We will try to update the address before the order is dispatched, but changes cannot be guaranteed after shipment.

8. Failed or Missed Delivery

If a courier attempts delivery and the customer is unavailable, the courier may make another delivery attempt or contact the customer according to its procedures.

If an order is returned to Farhan Stationers because of an incorrect address, refusal to accept the parcel, repeated failed delivery attempts, or the customer's unavailability, additional shipping charges may apply if the customer requests that the order be shipped again.

9. Damaged Packages

Please inspect your package when it is delivered.

If the package appears significantly damaged, opened, or tampered with, please document the condition by taking photographs or video where reasonably possible and contact us as soon as possible.

For products damaged during delivery, please contact us within [24/48 hours] of receiving the order and provide:

• Order number

• Photographs/videos of the package

• Photographs of the damaged product

• Description of the issue

We will review the matter and handle eligible claims in accordance with our Refund/Return Policy and applicable law.

10. Missing or Lost Shipments

If your order appears to be lost, missing, or significantly delayed, please contact us so that we can review the shipment status with the relevant courier.

We may request additional information from you to assist with the investigation.

Resolution of courier-related issues may depend on the courier's investigation and applicable shipping terms.

11. Incorrect or Missing Items

If you receive an item that is incorrect or missing from your order, please contact us within [24/48 hours] of delivery.

Please provide your ord